Ha! I understand the phone thing. I was terrified in the first few months of answering the phones at my last job.

Boring job meant rad things later, marra!

I also forgot that in ASDA, there was some bitter old crone who took an instant dislike to me and would be all, 'HER over there!' and I was like, WTF. I was mystified. It was like I'd killed her cat, or something. Because I was timid and a teenager, I never confronted her. Now, I'd totally take that bitch down.