rebness | (no subject)

I'm really annoyed with Play.com. I ordered some CDs from them for my dad's birthday. I placed the order on the 29th of November, anticipating that with the two items being listed as in stock and "usally dispatched within 24 hours" that they would be there in time for his birthday on the 5th.

For four days, it simply said "Order placed."

Then it switched to "Packing" on Monday.

Packing lasted an entire day.

My dad's birthday came and went. For his birthday present, I was able to tell him that they were now "processing payment."

Today, they are still processing payment.

WHUT. I realise fully that Christmas is coming up, but this is ridiculous! Don't assure me on your awesome delivery times and then screw me around like this. I'm using Amazon in future - they may be more expensive, but at least they don't mess me about like this. >:

In other news, Amy-Bear had tests done yesterday. I haven't called my parents today, so shall tonight to see if there's any news. I don't expect the results, of course, but I just want to hear what the vet has to say.

Flat | Top-Level Comments Only

That seriously explains a lot. I'd complain about the evils of outsourcing, but erm... I work for an outsource company. Ahahaa.

It's just frustrating. I wanted this to go perfectly for him, so of course something had to go wrong. I will say that the customer service rep I spoke to was really nice and emphatic, though.

It's not outsourcing in Play's case, but then... I know the call centre and I'm not sure you wouldn't get better service from an outsourced company.

And I'm glad you got to speak to someone good. I often think it'd be half the battle if you could get put through to the same person each time...

Ooer, missus.

(Can I just say I love your icon? Because Atticus, man. My first literary hero!)

I love Atticus so much. I read that book for GCSE Eng. Lit., and I just fell in love with it and re-read it a couple of times. Then, earlier this year, I dug it out for the first time in years, and it was amazing how differently I looked at certain scenes. It's much more visible how the adult world works when you're reading it as an adult instead of as a teenager...