(no subject)

[rebness]

 I'm really annoyed with Play.com. I ordered some CDs from them for my dad's birthday. I placed the order on the 29th of November, anticipating that with the two items being listed as in stock and "usally dispatched within 24 hours" that they would be there in time for his birthday on the 5th. 

For four days, it simply said "Order placed."

Then it switched to "Packing" on Monday. 

Packing lasted an entire day. 

My dad's birthday came and went. For his birthday present, I was able to tell him that they were now "processing payment." 

Today, they are still processing payment. 

WHUT. I realise fully that Christmas is coming up, but this is ridiculous! Don't assure me on your awesome delivery times and then screw me around like this. I'm using Amazon in future - they may be more expensive, but at least they don't mess me about like this. >:

In other news, Amy-Bear had tests done yesterday. I haven't called my parents today, so shall tonight to see if there's any news. I don't expect the results, of course, but I just want to hear what the vet has to say.

Comments

[tsaress.livejournal.com]

Hope all is well with Amy

I've heard a few people complain about play.com lately. I've never had problems now I'm all worried.
Last thing I ordered I did though amazon *crosses fingers*

[rebness.livejournal.com]

Thanks, Cat. Much appreciated. <3

I don't understand why they've gone all crazy all of a sudden. They've always been really good. Then again, the comment from pandorasblog explains things a bit better...

[jaffacakequeen.livejournal.com]

play.com are normall quick for me, where amazon take forever on their 'free' super delivery.

i had to wait 1hr 20 mins to pick up 2 parcels from the post office last night! talk about not hiring any extra staff to cover busy christmas peroid! tight arses. they probably complain there is not enough cheap labour to hire. :-<

[rebness.livejournal.com]

LMAO! Too true!

It's more galling when I consider how damned hard I have worked this week (no slacking for me, alas) to get payroll correct in time for the Christmas payments for the V___ staff. And that's on a team of ten people looking after 14,000 employees! You'd think they could send a bloody CD correctly. >:|

[hobbitblue.livejournal.com]

Oh, that sucks.. play.com are usually really reliable though, have you contacted them?

[rebness.livejournal.com]

I did end up contacting them directly. Talked to a really nice Irish girl who was quite frank with me and assured me it would be actioned very soon. I've just checked and now it says no orders pending - they've been sent. Huzzah!

[pandorasblog]

I hate to tell you this, but another team at teh boyfriend's call centre (you've heard us talk of its non-fabbiness) now handles Play.com's customer service.

(See how careful I'm being not to mention that fact and his name or username together? Oh yeah, I'm justifiably paranoid...)

[rebness.livejournal.com]

That seriously explains a lot. I'd complain about the evils of outsourcing, but erm... I work for an outsource company. Ahahaa.

It's just frustrating. I wanted this to go perfectly for him, so of course something had to go wrong. I will say that the customer service rep I spoke to was really nice and emphatic, though.

[pandorasblog]

It's not outsourcing in Play's case, but then... I know the call centre and I'm not sure you wouldn't get better service from an outsourced company.

And I'm glad you got to speak to someone good. I often think it'd be half the battle if you could get put through to the same person each time...

[rebness.livejournal.com]

Ooer, missus.

(Can I just say I love your icon? Because Atticus, man. My first literary hero!)

[pandorasblog]

I love Atticus so much. I read that book for GCSE Eng. Lit., and I just fell in love with it and re-read it a couple of times. Then, earlier this year, I dug it out for the first time in years, and it was amazing how differently I looked at certain scenes. It's much more visible how the adult world works when you're reading it as an adult instead of as a teenager...

[palelaura.livejournal.com]

Yeah play is slow lately. My brother made an order on Monday and just today it shipped. I mean, I know play are always a little slower(boo! second class delivery!) but this is ridiculous. :S

And I hope all is well with Amy <3

[rebness.livejournal.com]

It is really bad. I hope they get their act together.

Thanks for the Amy well-wishes. Hopefully, I'll have a better update on Sausage soon. (Why yes, my dog does have about twenty nicknames...)